REFUND AND REVISION POLICY
U.S Best Essays will issue a refund to you only according to this Refund Policy. U.S Best Essays offers a 14-days money back period for Papers less than 20 pages and a 30-days period for Papers more than 20 pages (\”Refund Period\”). Refund Period begins on the date of Client`s order deadline and expires on the last day of the Refund Period. In case you are not satisfied with any of the Services, you can submit a refund request according to our Refund Policy within the Refund Period. Once the Refund Period elapses, U.S Best Essays will not refund any amounts paid.
Provided the order is not completed and/or the Paper is not downloaded or delivered in its complete form by or to you, full refund is issued at any time. In the event of order cancellation, funds will be debited back only to the account of initial payment within 5-7 business days from the time of cancellation request.
In other case, U.S Best Essays assesses refund requests on a case-by-case basis as there are usually unique reasons as to why a refund request is made. Please note that if you request a refund, we may require documented proof that the quality of your order is low (e.g., scan copy of your instructor’s feedback, plagiarism report, etc.). Should you feel it necessary to make a refund request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. Any refund request must be made within the Refund Period.
In case U.S Best Essays reimburses the money because of mistakes or some irrelevance to the initial instructions, our Quality Assurance Department, at its sole discretion, evaluates the quality of the Paper and refunds an amount comparable to the percentage of incorrect content in the Paper and mistakes present in it.
U.S Best Essays provides various methods of contact (i.e. email, telephone, account message board, and live chat) to facilitate communication between you, us and the writer assigned to complete an order. Using any of these methods, our Customer Support Center is available to you at any time and will respond to any refund request or other issue promptly. However, if such a request is not received using any of the aforementioned methods within the Refund Period, U.S Best Essays will not be obliged to honor or consider the above said request.
Should the Paper delivery be delayed due to unexpected circumstances, from the side of U.S Best Essays, we will be happy to provide compensation for the breach of the order deadline in the form of a credit or a discount to be used towards your next order with us. Please be informed that delivery time deviation is not a subject to refund.
Any revision request or complaint in regards to a Paper that U.S Best Essays has provided must be made within the revision period (“Revision Period”). U.S Best Essays offers 14-days Revision Period for Papers less than 20 pages and a 30-days period for Papers more than 20 pages. Revision Period begins on the date of Client`s order deadline and expires on the last day of the Revision Period. After that point, no revision and/or complaint will be made and/or accepted.
U.S Best Essays recognizes that order will vary in size and complexity; as a result, dissertation, thesis and/or other sufficiently large assignment may be granted 30-days Revision Period. Sufficiency in the size of the Paper will be determined by U.S Best Essays in its sole discretion.
In case a request for revision is not submitted within the Revision Period, U.S Best Essays tacitly accepts that the Client is satisfied with the Paper and requires no further actions to be taken in regards to the Paper unless extra payment is provided or a new order is placed.
Upon receiving your completed assignment you are entitled to a free revision should the Paper fail to meet your instructions or defined requirements in any way. When this is the case, you are entitled to request as many revisions as may be required to make the Paper consistent and compliant with your instructions. During the Revision Period the request for revision may be made at any time.
All revisions will be based on the original order instructions. If at the time of the revision request you provide new, additional, or differing instructions, this will be interpreted as an application for new Paper and thus, will require additional payment. Furthermore, should you request a revision after the Revision Period, it will also be considered as a new order requiring additional payment.